Hardware sales & procurement
Remote & on-site support
Managed IT services
Network & communicationsInternet help.
Something not right? Most problems are solved remotely, and the support desk is open 7 days a week.
Call 1-877-701-4050
Support desk open 7 days a week
Technical support
Internet down, slow or dropping. Call any time the desk is open, 7 days a week.
Billing & accounts
Bills, payments and account changes, weekdays 8 AM to 5 PM. Unresolved billing concern? Ask for the Office Manager.
New service
Not connected yet? Check your community, pick a plan and sign up online, or call us.
Internet down? Try this first.
These fix most problems. If they don't, call the desk and tell them what you've already tried.
- Check if it's everything or one device.If only one phone or computer is offline, restart that device and reconnect it to your Wi-Fi.
- Restart your router.Unplug its power for 30 seconds, plug it back in and give it 2 to 3 minutes to come back up.
- Check the outdoor unit's power.On wireless plans, the cable from your rooftop unit usually plugs into a small power adapter indoors. Make sure it's plugged in and its light is on, then unplug it for 30 seconds and plug it back in.
- Check the cables.Press each network cable firmly into place at both ends: the power adapter, the router and your computer.
- Still down? Call us.1-877-701-4050. Tell the desk your name, community, what's happening and a daytime phone number.
Hours.
| Support desk, Monday to Friday | 8 AM – 9 PM |
|---|---|
| Support desk, weekends & holidays | 9 AM – 6 PM |
| Office & billing, Monday to Friday | 8 AM – 5 PM |
Who do I call if my internet is down?
The support desk at 1-877-701-4050 (toll free) or (780) 701-4050: weekdays 8 AM to 9 PM and weekends 9 AM to 6 PM, Mountain Time. Have your name, community and a phone number ready.
Who do I talk to about my bill?
Email reception@atg.net or call the office, weekdays 8 AM to 5 PM. For a billing concern that hasn't been resolved, ask for the Office Manager at (780) 701-4050.
Does a technician visit cost anything?
Technician service calls are $85/hour, and on-site networking work (Wi-Fi, cabling, network setup) is $150/hour.
Who owns the equipment on my roof?
The outdoor wireless equipment remains Arrow Technology Group's property. A router you buy is yours; a rented one is $10/month.
When is a technician next in my community?
Arrow publishes its field technicians' schedule every month. See the field schedule.
Is there a data cap?
No. Every Arrow plan has unlimited data, with no caps and no overage charges.
Get connected with Arrow
Unlimited data, no contracts and a local team that picks up the phone. Find your community, pick a plan and you're on your way.