Managed IT from people who know your sites.

One accountable team for your IT.

From everyday user support to servers, networks, security, backup, cloud moves and emergencies. Pick what you need; we'll build the agreement around it.

Network support technician at his desk with a router

Network support contracts

Monitoring, maintenance, troubleshooting and scheduled service so your systems stay stable.

Server & network support

Servers, switches, firewalls, wireless, cabling and the rest of your core infrastructure.

Desktop support technician at his workstation

Desktop & user support

Help for staff with workstations, printers, applications, Microsoft 365, email and phones.

Technician planning a cloud migration at his desk

Cloud & migrations

Microsoft 365 and email migrations, cloud file systems, server replacements and moves.

Arrow staff meeting with a client in a boardroom

IT provider transition

Switching providers? We review, document, clean up and take over your environment smoothly.

Technician reviewing security dashboards

Security & virus protection

Endpoint protection, patching, account security, MFA, backup awareness and firewall review.

A rack with network storage units used for backup

Backup & disaster recovery

Backup planning, recovery testing, retention and DR for the systems you can't lose.

Emergency break/fix

When something goes down, we respond remotely or on site with troubleshooting and replacement.

Alberta-based, start to finish.

Your systems are supported by technicians in Alberta, not an anonymous overseas help desk. For organizations that need local control, privacy and practical support, we provide the infrastructure, the backups, the monitoring and the people.

Alberta-based support team, in Edmonton and across the province.
A dedicated cage at Wolfpaw for server and network infrastructure.
Backup and recovery planning with Alberta-based copies.
On-site support when remote isn't enough.
Tier 2 and Tier 3 escalation to senior network and systems staff.

Managed IT that actually shows up.

We answer the phone, remote in, visit the site when needed, replace failed gear, clean up messy systems, document what matters and keep you running.

Real local technicians

When you call, you reach people who know your environment.

Remote and on site

Most issues are solved remotely. When hands are needed, we dispatch.

Alberta communities

Supporting First Nations, Métis settlements, health centres, schools and band offices since 1998.

One roof

Hardware, networking, VoIP, cloud, security and support from one accountable team.

Questions we hear a lot.

Can we keep our current provider for some things?

Yes. Agreements are built around what you need, whether that's full managed IT, help desk only, server support, backup, or emergency service.

How do you take over from another IT provider?

We review and document your environment, clean up what needs it and take over in an orderly way, so nothing falls through the cracks during the switch.

Do you support remote and rural sites?

That's what we're built for. Technicians are based in seven Alberta communities and travel scheduled routes, and our own tower and fibre network helps when connectivity is the issue.

Where is our data kept?

Arrow maintains a dedicated cage at the Wolfpaw data centre and offers cloud and local backup options matched to your recovery and data-location needs.

Get started with Arrow

Need hardware, an install or someone on site? Tell us what you need and we'll quote it, deliver it, install it and support it.

Request a quoteOne workstation or a hundred. Answer four quick questions and it lands with our sales team.Start a quote Get support nowExisting clients: call the desk and we'll remote in or dispatch the nearest technician.(780) 701-4050 Talk to a personPartnerships, careers, media and general questions, routed to the right person.Contact us