Hardware sales & procurement
Remote & on-site support
Managed IT services
Network & communicationsReal help, on the phone or at your door.
Our support desk answers 7 days a week. When something needs hands on it, we dispatch a technician from the nearest of our seven Alberta bases.
Support desk: 7 days a week
Speak directly with a support team member who can troubleshoot, remote in, or book a visit.
Best for non-urgent requests, documentation and anything with screenshots attached. We reply promptly.
Field staff carry cell phones and coordinate through Edmonton. On-site visits are available province-wide.
Support desk hours
All times Mountain. Emergency support is available to existing clients outside these hours.
| Monday to Friday | 8:00 AM – 9:00 PM |
|---|---|
| Saturday & Sunday | 9:00 AM – 6:00 PM |
| Statutory holidays | 9:00 AM – 6:00 PM |
| Edmonton office | Mon–Fri 8:00 AM – 5:00 PM |
How a support call runs.
From first contact to resolution, we keep it simple: one ticket, one team, and a follow-up to make sure it stayed fixed.
You reach us
Call, email or submit a request. Support logs the issue and coordinates next steps.
We assess
We troubleshoot remotely wherever possible, or schedule a field visit if on-site work is needed.
We dispatch
A technician from the nearest base heads out, coordinated through Edmonton headquarters.
We resolve
We fix it, then follow up to confirm everything is working the way it should.
The IT team that shows up, even in remote Alberta.
Our technicians travel to customer sites across the province, including First Nations, Métis and rural communities where city-based providers rarely show up quickly or understand the environment.
Edmonton, the regions and remote sites. We drive to where you are.
Hands-on troubleshooting and repair in real working environments.
Hardware rollouts, office moves, refresh projects and cabling.
Backed by Arrow's own tower and fibre footprint when connectivity is the problem.
Where our technicians are based.
Seven bases, one dispatch hub in Edmonton. Type your community to see who's closest.
Type your community to see the nearest Arrow base and roughly how far our technicians drive to reach you.
Map: Natural Resources Canada and Crown-Indigenous Relations and Northern Affairs Canada (Open Government Licence – Canada), Government of Alberta (Métis Settlements), Natural Earth, GeoNames (CC BY 4.0). Treaty areas are approximate. Communities from Arrow's field schedule.
Support questions.
How do I get IT support from Arrow?
What are the support desk hours?
Can Arrow send a technician on site?
Do you support remote First Nations and rural communities?
Get started with Arrow
Need hardware, an install or someone on site? Tell us what you need and we'll quote it, deliver it, install it and support it.